NICABM – Practical Skills for Working with an Angry Client

“Practical Skills for Working with an Angry Client” by NICABM (National Institute for the Clinical Application of Behavioral Medicine) offers valuable insights and strategies for effectively managing and diffusing tense situations with clients experiencing anger. This resource equips therapists and professionals with practical tools, communication techniques, and therapeutic approaches to foster constructive dialogue, de-escalate emotions, and promote positive outcomes in client interactions. NICABM’s program emphasizes empowering practitioners with the skills and confidence needed to navigate challenging client dynamics and strengthen therapeutic relationships

Anger is a normal (and often necessary) emotion.

But when tempers flare and rage ensues, our clients’ relationships suffer, their stress levels skyrocket, and reactivity simply takes over.

So how can people shift out of anger once the fuse is lit?
In the video below, Marsha Linehan, PhD will share a practical skill to help clients defuse anger before it escalates beyond control.

Take a look – it’s about 2 ½ minutes.

Marsha’s strategy is practical, it’s simple, and it’s something clients can use right away, in almost any situation where anger threatens to boil over.

Now we’d like to hear from you. What have you found to be effective in working with a client’s anger?
Please leave a comment below.

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